Terms and Conditions

These Terms and Conditions govern access to and use of the SMMDUBAI platform, operated by Instant Marketing FZE, located at Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

By using the website, creating an account, or placing an order, the user acknowledges that they have read, understood, and fully accepted these Terms and Conditions, as well as the applicable Privacy Policy, Refund Policy, and Refill Policy.

1. Definitions

For the purposes of these Terms and Conditions:

Platform refers to SMMDUBAI;
Company refers to Instant Marketing FZE;
User or Customer refers to any person or entity using the platform;
Service refers to any digital service available for purchase through the platform;
Order refers to a request for the delivery of a specific service confirmed by the user.

2. Use of the Platform

The user agrees to use the platform exclusively for lawful purposes and in compliance with these Terms and Conditions.

The platform must not be used for:

illegal activities;
fraud;
violations of third-party rights;
activities that may harm the platform or other users;
attempts to gain unauthorized access to systems;
abuse of payment systems;
manipulation or improper exploitation of available features.

We reserve the right to restrict, suspend, or terminate accounts used in violation of these terms.

3. User Account

The user is responsible for the information provided during registration and must ensure that it is accurate and up to date.

The user is also responsible for maintaining the security of their login credentials.

We are not responsible for unauthorized access resulting from the voluntary sharing of credentials, the use of weak passwords, or other circumstances attributable to the user.

4. Services Offered

SMMDUBAI provides digital services related to social networks, online platforms, and Social Media Marketing activities.

The characteristics of each service, including minimum and maximum quantities, delivery speed, applicable guarantees, refill options, and other conditions, are specified in the relevant service description.

These characteristics may vary from one service to another.

Users are required to carefully read the service description before placing an order.

5. Responsibility for Service Selection

The customer is responsible for selecting the purchased service and must verify the following before placing an order:

correct platform;
correct service;
correct link;
correct username;
quantity;
requirements;
any applicable guarantee;
refill availability;
limitations;
service description.

Orders placed incorrectly by the customer cannot be automatically canceled or refunded.

6. Submission of Links

The user is responsible for the links, usernames, and information entered when placing orders.

Before confirming an order, the user must carefully verify that the provided link is correct.

If a service is delivered to an incorrect link, profile, or content due to user error, we cannot guarantee that the order can be stopped or recovered.

7. Order Processing

Many services are processed automatically.

Once an order has been submitted to the system or to the provider responsible for its delivery, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that the order can actually be stopped.

8. Delivery Times

Any delivery times indicated in service descriptions are generally estimates and may vary.

Delays may occur due to:

social media platform updates;
high order volumes;
maintenance;
algorithm changes;
technical limitations;
checks performed by social networks;
issues with external providers.

A delay does not automatically entitle the customer to cancellation or a refund.

9. Completed Orders

Orders that have been successfully completed cannot be canceled or refunded.

Once the quantity specified by the service has been delivered, the service is considered fulfilled.

Any subsequent drops must be handled, where applicable, in accordance with the Refill Policy and do not automatically constitute grounds for a refund.

10. Subsequent Drops

Followers, likes, views, subscribers, comments, and other metrics may decrease after an order has been completed.

Social media platforms may, at any time:

remove accounts;
delete interactions;
change algorithms;
perform cleanup operations;
modify counting systems;
suspend or restrict profiles;
remove content.

These activities are beyond SMMDUBAI's control.

Therefore, drops occurring after delivery do not automatically entitle the customer to a refund.

When a service includes a refill guarantee, any applicable restoration will be governed by the relevant Refill Policy.

11. Refill

Refills are provided exclusively for services that explicitly include such a guarantee.

The duration and conditions of refill guarantees may vary.

Refills cannot be requested for services that do not include this guarantee or after the applicable refill period has expired.

If drops are identified that cannot be entirely attributed to the purchased service, a refill may be granted only for the portion reasonably attributable to that service.

For further information, please refer to the Refill Policy.

12. Refunds

Any refunds are governed by the Refund Policy.

In particular:

completed orders are non-refundable;
subsequent drops do not automatically constitute grounds for a refund;
errors made by the customer do not guarantee a refund;
any partial refund may be limited exclusively to the quantity that was not delivered.

13. Simultaneous Orders

Users should not place multiple orders of the same type simultaneously for the same link, profile, or content.

Purchasing the same type of service from other providers simultaneously is also discouraged.

Overlapping orders may make it impossible to:

determine which service delivered a specific quantity;
identify the source of drops;
accurately calculate applicable refills;
perform technical verifications.

SMMDUBAI is not responsible for issues arising from overlapping orders.

14. Private Profiles and Modifications

Users must maintain their profiles or content in the conditions required by the service throughout order processing.

Problems may occur if, during an active order:

the profile is made private;
the username is changed;
the content is deleted;
the content is archived;
the link changes;
necessary metrics are hidden;
restrictions are applied to the profile.

Issues caused by such changes do not automatically entitle the customer to a refund or refill.

15. Third-Party Platforms

SMMDUBAI is not affiliated with, sponsored by, or controlled by the social networks or platforms for which services are offered, unless otherwise stated.

Any names and trademarks mentioned belong to their respective owners.

Third-party platforms may change their rules, algorithms, features, and operating policies at any time.

16. Risks Associated with Services

The user acknowledges that using Social Media Marketing services may involve risks associated with the policies and systems of third-party platforms.

These risks may include:

decreases in metrics;
account verification requests;
restrictions;
suspensions;
account reviews;
content removal;
removal of followers or interactions;
changes in visibility.

By placing an order, the user confirms that they understand these risks and use the services at their own responsibility.

17. No Guarantee of Commercial Results

Purchasing followers, likes, views, or other services does not guarantee:

increased sales;
higher revenue;
organic growth;
increased genuine engagement;
greater algorithmic visibility;
customer acquisition;
specific commercial results.

Services are provided exclusively according to the characteristics specified in the relevant order description.

18. Prices

Service prices may be changed at any time without prior notice.

A change in the price of a service does not affect the price of an order that has already been properly placed.

Obvious technical pricing errors may be corrected.

19. Account Balance

Funds added to the platform balance may be used to purchase available services.

Promotional bonuses, credits, or free balance may be subject to specific conditions and may not be convertible into cash or eligible for withdrawal.

20. Payments

The user is responsible for the lawful use of their chosen payment method.

The following are prohibited:

stolen payment instruments;
unauthorized payment accounts;
false information;
payment methods used without the owner's consent.

We may request additional verification for transactions considered unusual or high-risk.

21. Chargebacks and Disputes

Before initiating a dispute or chargeback, customers are encouraged to contact our team through the designated channels.

In the event of disputes relating to properly delivered orders, we may provide the payment provider with available technical documentation concerning the transaction and the order.

Abuse of dispute or chargeback systems may result in account suspension.

22. Customer Support

Support relating to:

orders;
refills;
refunds;
payments;
technical issues;
purchased services;

is provided exclusively through the Ticket system available within the platform.

Email, WhatsApp, and Telegram are intended for general, commercial, administrative, or corporate communications and are not official support channels for order-related assistance.

Users must select the appropriate ticket category to ensure that their request is assigned to the relevant department.

23. Conduct Toward Staff

The following behavior is not tolerated:

threats;
insults;
harassment;
spam;
systematic submission of duplicate tickets;
attempts to manipulate staff;
abusive behavior.

In cases of serious or repeated misconduct, we may restrict access to support or suspend the account, in accordance with applicable law.

24. Account Suspension or Termination

We may suspend or terminate an account in cases involving:

fraud;
platform abuse;
violation of these Terms;
fraudulent chargebacks;
unauthorized access;
illegal activities;
attempts to damage systems;
improper use of services.

Where possible and appropriate, investigations may be conducted before permanent measures are taken.

25. Platform Availability

We strive to keep the platform available and operational, but we cannot guarantee uninterrupted service.

Temporary interruptions may occur due to:

maintenance;
updates;
technical issues;
server unavailability;
provider-related problems;
events beyond our control.

26. Limitation of Liability

To the extent permitted by applicable law, SMMDUBAI and Instant Marketing FZE shall not be liable for indirect damages arising from:

changes made by social media platforms;
loss of followers or interactions;
suspension of social media accounts;
algorithm changes;
failure to achieve commercial results;
improper use of services;
customer errors;
temporary unavailability of third-party services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

27. Privacy

The processing of personal data is governed by our Privacy Policy.

By using the platform, the user acknowledges having reviewed how personal data is processed.

28. Changes to Services

We may, at any time:

add new services;
remove services;
modify prices;
update descriptions;
temporarily suspend services;
replace services that are no longer available.

The conditions applicable to an order are generally those displayed at the time of purchase, except where changes are necessary for technical, security, or legal reasons.

29. Changes to the Terms and Conditions

These Terms and Conditions may be updated periodically.

The updated version becomes effective upon publication on the platform, unless otherwise specified.

Continued use of the platform after the changes take effect implies acknowledgment of the updated Terms and Conditions.

30. Company Information

Instant Marketing FZE

Sharjah Publishing City Free Zone

Sharjah, United Arab Emirates

Platform: SMMDUBAI

Email: admin@smmdubai.com

WhatsApp: +971 58 521 0060

Telegram: @smmdubai_admin

For assistance related to orders, customers must exclusively use the Ticket system available on the platform.

31. Acceptance of Terms

By creating an account, adding funds, or placing an order, the user confirms that they have read, understood, and accepted these Terms and Conditions.

The user also confirms acceptance of the specific conditions of the purchased service, the Refund Policy, the Refill Policy, and the Privacy Policy.

In the event of a conflict between these general Terms and the specific conditions stated in a service description, the specific service conditions shall prevail with regard to order fulfillment.